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MeriMobiles Bad service [Resolved]

Discussion in 'Store Feedback' started by Gizfreak, Jan 10, 2014.

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  1. Gizfreak

    Gizfreak Member

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    Location:
    Landgraaf, The Netherlands
    Tablet:
    Toshiba AT300, Chuwi V88†, Pipo U8
    Phone:
    Newman K2S
    TV Stick:
    MK808, Hi802, MK802IIIS
    I ordered a tablet stand together with a Pipo U8, but when I opened my parcel the tablet stand was missing.
    I wrote to their customer service and this is the result:

    11-12-13:
    I ordered a Pipo U8 together with a tablet stand, as you can see at my order.
    The tablet arrived together with the christmas gifts, but the tablet stand is missing.
    Thanks in advance


    12-12-13:
    Thank you for your email. I have already escalated this case to our warehouse team. We will give you a response after 24 to 48 hours.
    Thank you,Jacqueline


    16-12-13:
    It's been 4 days now since I got your answer stating that you would respond within 24 to 48 hours.
    Still waiting...


    17-12-13:
    Hi,
    I just followed it up with the warehouse team. We will email you once I received a response.Thank you.
    Jacqy


    06-01-14:
    A few weeks have gone by now and I still don't hear a thing about the missing tabletstand.
    I strongly get the idea that you hope that I will forget about it. Is this the kind of service a serious company gives?
    I don't think so.


    09-01-14:
    I hope you understand that this is very bad publicity, if you even don't answer complaints.
    I'll have to write an article on my site about the way you treat your customers.


    Still no answer or attempt to address this problem. You can imagine that for me this was the last time I ordered something from MeriMobiles.
     
  2. Tuen

    Tuen Staff Member Administrator

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  3. mrkus21

    mrkus21 Administrator Global Moderator

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    I also have some expieriences with meri, but the last I had was also not really good.

    In 2012 their Service was much better. Sorry to say that.
     
  4. Gizfreak

    Gizfreak Member

    Posts:
    71
    Likes Received:
    10
    Trophy Points:
    7
    Location:
    Landgraaf, The Netherlands
    Tablet:
    Toshiba AT300, Chuwi V88†, Pipo U8
    Phone:
    Newman K2S
    TV Stick:
    MK808, Hi802, MK802IIIS
    No news is good news? Not at this thread Merimobiles. I still hope to see a statement here, but I'm afraid that things aren't going well at their company.
     
  5. Piers

    Piers Staff Member Administrator

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  6. Merimobiles

    Merimobiles Your trusted source for high quality mobile phones Member

    Posts:
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    Location:
    China
    Tablet:
    Ainol Novo, Cube, Chuwi, Pipo
    Phone:
    Haier, Huawei, Jaiyu, lenovo
    TV Stick:
    MK810 RK3188 Quad Core TV Box
    Hi @Gizfreak, I understand how you feel about it. I personally ask for consideration about what happened. Recently we had paypal notification issues wherein we are not getting all notifications on paid items. What happened was, some added items or accessories were paid but we are not notified that it's paid. That's why sometimes we missed to include some added items. It's due to bigcommerce flatform bug that gaves us headache. (In that matter, Merimobiles is going to take a big leap this year to have a better flatform features which also means a better service for our valued customers)

    This is you order no. 64176, right? It's already on the china team list.

    Thank you,
    Jie
    Merimobiles.com
     
  7. Gizfreak

    Gizfreak Member

    Posts:
    71
    Likes Received:
    10
    Trophy Points:
    7
    Location:
    Landgraaf, The Netherlands
    Tablet:
    Toshiba AT300, Chuwi V88†, Pipo U8
    Phone:
    Newman K2S
    TV Stick:
    MK808, Hi802, MK802IIIS
    Thank you Jie for this information. At least now I know what has gone wrong and why it takes so long to find a solution.
    I hope you will have a better way to communicate with your customers in the future and I wish you all good luck with the big leap.

    And yes that's my order indeed.
     
  8. Piers

    Piers Staff Member Administrator

    Posts:
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    Location:
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    Tablet:
    See signature
    Phone:
    See signature
    TV Stick:
    See signature
  9. Merimobiles

    Merimobiles Your trusted source for high quality mobile phones Member

    Posts:
    216
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    2
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    Location:
    China
    Tablet:
    Ainol Novo, Cube, Chuwi, Pipo
    Phone:
    Haier, Huawei, Jaiyu, lenovo
    TV Stick:
    MK810 RK3188 Quad Core TV Box
    Hi @Gizfreak, the missing tablet stand was dispatched via hongkong post. And for items valued at 50$ or under, it's a regular mail so there's no tracking number, we just get confirmation once delivered. Pardon us for not reponding to your email that it was already shipped. It's coming your way.

    Thank you,
    Jie
    Merimobiles.com
     
  10. Gizfreak

    Gizfreak Member

    Posts:
    71
    Likes Received:
    10
    Trophy Points:
    7
    Location:
    Landgraaf, The Netherlands
    Tablet:
    Toshiba AT300, Chuwi V88†, Pipo U8
    Phone:
    Newman K2S
    TV Stick:
    MK808, Hi802, MK802IIIS
    @Merimobiles thanks that you showed that you DO care about your customers and having said that I think this topic can be closed.
     
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