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Pandawill Charger problems [Solved]

Discussion in 'Customer Support' started by acorian0, Aug 6, 2013.

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  1. acorian0

    acorian0 Member

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    Not a good idea... I bought them a phone... cheap one... but still I paid for it.

    They simply don't care about the warranty.

    The charging cable broke, i asked them to resend a new one since it's a cable made just for that phone. And they sent me a micro usb cable... I told them that it was the wrong cable... And they told me the phone was not being produced anymore. And that they would give me a $3 compensation...

    In the end apparently i'm stuck with a $40 brick that i can't use as a phone because there is no way to charge it. And they just don't care.

    I received the phone in April, in the end of the month the cable broke and I asked for a new cable and since them no working cable and no refund.

    Really bad site to include has a verified seller.
     
  2. Pandawill

    Pandawill Verified Store Member

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    TV Stick:
    Hi719, PIPO X1, MK808III...
    Hi @acorian0, we offer one year free warranty for the phones. But we felt sorry that we could not help on accessories if the factory stops production, which was out of our control. As a seller, only we can do is to provide a replacement or make a compensation in the situation. You can always get our service by sending a message or use livechat for help.

    P.S. Universal chargers can charge any phones. We can offer that if ask.

    Thank you for the feedback and any suggestions would be appreciated!

     
  3. acorian0

    acorian0 Member

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    PS: No universal charger can charge this phone. I already went to the store and tried every charger in there. the cable is thinner than micro usb.

    I already talked with your live chat and after 30min they said goodnight and closed the window... I have the log... In case you want me to post it here.

    And in case you don't know... The warranty is supposed to cover the accessories too.
    What kind of warranty is this that if the phone works but can't be charged there is nothing to do? I don't need a dead phone... I need a phone that can be charged.


    Note to everyone thinking about buying things in pandawill. If you go to the forum you see lots of people saying that PANDAWILL will not respect the warranty they give to their products.
     
  4. Piers

    Piers Staff Member Administrator

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  5. Tuen

    Tuen Staff Member Administrator

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    @acorian0 what kind of phone did you have? normally a micro usb is universal? or is the usb adapter different? this is also universal but maybe there are 1A, 2A adapter.
     
  6. acorian0

    acorian0 Member

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    @Tuen

    Unfortunately it's a cheap phone and he uses a proprietary cable just made by this company for this phone. BTW it's the F113, crapy phone, but i needed one with qwerty keyboard, and it worked well... for about 3 weeks, than the charger broke and after that nothing.

    It's not micro usb. It's 2 times thinner :S

    Already searched in different chinese stores and nothing. I have a universal charger at home with 15 different adapter heads and none of them works.
     
  7. Piers

    Piers Staff Member Administrator

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    @Pandawill can you suggest the correct replacement charger for this model?
     
  8. Tuen

    Tuen Staff Member Administrator

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    maybe on this image the left one?
    [​IMG]
     
  9. acorian0

    acorian0 Member

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    No. Thats the micro usb... its way thinner than that one :(

    I really tried finding a cable for it. Im a computer engeneer and i have a lot of cables around home and work. But this one is only made for this crappy phone... tried buying one in aliexpress but all the sellers refused to sell just the cable since its not being produced anymore and if they sell the cable they cant sell the phone after.
     
  10. smokieg

    smokieg Member

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    It might be a long shot but i was just looking at pictures of the battery supplied with the phone and it appears the battery might be a compatible Nokia battery BL-4S. if it is you might be able to use a battery dock to charge it.

    A bit of a pain in the butt having to remove your battery every time you need to charge but might get you working again.


    $5+ for a cheap one
    http://www.ebay.com/sch/i.html?_sac...=15&_clu=2&_fcid=168&_localstpos&_stpos&gbr=1
     
  11. Pandawill

    Pandawill Verified Store Member

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    Hi719, PIPO X1, MK808III...
    @acorian0 Could you please send the order number via PM as well as the livechat history if possible? Thanks in advance and sincerely apologize for the inconvenience we caused. BTW, currently our company does not have the capabilities to make products or design something, we felt sorry about this.

    The charger we mentioned is just like smokieg refered. $2.99, Search SKU36711 on our website please. PM with your order number please. Thank you and thank you all!
    [​IMG]
     
    Last edited: Aug 8, 2013
  12. smokieg

    smokieg Member

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    Not to stick my nose in but will acorian0 have to pay for the charger or will it be sent free of charge for the inconvenience they had?

    Thanks
     
  13. Pandawill

    Pandawill Verified Store Member

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    TV Stick:
    Hi719, PIPO X1, MK808III...
    We can send one for free including shipping (if not man-made damage) during the warranty period :)
     
  14. Piers

    Piers Staff Member Administrator

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    @acorian0
     
  15. Pandawill

    Pandawill Verified Store Member

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    Hi719, PIPO X1, MK808III...
  16. acorian0

    acorian0 Member

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    Hi there,

    Apparently my problem will be solved. Pandawill, both here, and in the Pandawill forum proved to be way more helpful than both the customer support by email and specially live chat, where the person i talked with was to say the least rude.

    When this situation is finally solved i will say something in this thread.
     
  17. acorian0

    acorian0 Member

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    Solved.

    Thanks.
     
  18. Tuen

    Tuen Staff Member Administrator

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    Great to hear the problem has been solved
     
  19. ATAB

    ATAB Staff Member Global Moderator

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    Thumbs up!
     
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