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Support Request Order Jiayu G3S

Discussion in 'Customer Support' started by blowk, Jun 25, 2013.

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  1. blowk

    blowk Member

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    Hello

    I ordered a Jiayu G3S. After ordering I emailed to customer support with the question to change the color from silver to black.
    No I see the item has been shipped but I still don't know which version was sended.
    I still haven't got any answer yet. Can you please mail me back.

    order#3056236
     
  2. Geekbuying

    Geekbuying Verified Store

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    hi, sorry for the trouble that your order has been sent out. The color of G3S is silver.
     
  3. blowk

    blowk Member

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    Why couldn't it be changed to black? I emailed it directly after buying.
    After a few days I then got an email that it was shipped.
    Didn't the email adress service@geekbuying.com works?
     
  4. blowk

    blowk Member

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    I got my phone but I asked for an EU adapter, because I got a wrong adapter. I emailed a couple off days ago and still no answer from geekbuying. Is there any customer support at Geekbuying?
     
  5. mrkus21

    mrkus21 Administrator Global Moderator

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    Geekbuying ?! Please support !

    blowk Please be patient...and think about the China Time...
    So is it correct you only need an EU Adapter now... ?!

    I will follow this until it is solved.
     
  6. Geekbuying

    Geekbuying Verified Store

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    Hi, sorry for the late reply.

    I've asked custoemr service to raise your case's priority. They will send you email of a solution a.s.a.p. I do feel sorry about these inconveniences and thanks for your patience.
     
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