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Order not arrived [Solved]

Discussion in 'Customer Support' started by mrkus21, Aug 26, 2013.

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  1. mrkus21

    mrkus21 Administrator Global Moderator

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    @Pandawill

    I ordered some different Screen Protectors from you on 26th July... nothing arrived yet.
    I cant get into my Account because I lost my Password, only Thing I got now is the PAYPal Transactioon Number

    Nothing has arrived yet !!!!

    Please check this Order...
    26.07.2013

    AnzahlArtikelOptionenPreis
    4Original Screen Protector for JIAYU G2S Smart Phone
    Artikelnummer sku41733$11,96 USD
    2Professional Screen Protector Screen Guard for ThL W2+ Smart Phone
    Artikelnummer sku35946$6,98 USD
    Betrag $18,94 USD

    Please answer quick, I need this...

    mrkus21
     
    Last edited: Aug 26, 2013
  2. Pandawill

    Pandawill Verified Store Member

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    @mrkus21 Not safe to post the transaction ID on public places. Kindly please delete the ID, I can't change the status.

    Your order number is 100620571, sent by surface mail, the delivery time might takes more than 3 months and might lost without a tracking number. To save your time, we can resend the order via China/Singapore Post Reg Airmail, but you'll need to pay 3USD for it. Or you have to keep waiting. Please let me know your idea. We're sorry that we can't control the logistics.

    Currently our website is facing the data loss issue and we're still working on the recovery, so you might not check your account info or find some errors on our website, kindly please use our livechat for instant help. Thank you!
     
  3. mrkus21

    mrkus21 Administrator Global Moderator

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    Ok, then let us wait some more Time... thx.
     
  4. mrkus21

    mrkus21 Administrator Global Moderator

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    @Pandawill

    Now we have 19th. September 2013 and nothing arrived here ?
    So any Suggestions now ?
     
  5. Pandawill

    Pandawill Verified Store Member

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    The parcel might get lost, we could not know more details when using surface mail. I suggest that you contact our service and ask to resend via Registered Airmail. We could not handle logistics and sincerely apologize for the unexpected issue. Please contact our service at customerservice@pandawill.com or use livechat directly. Thank you!
     
  6. mrkus21

    mrkus21 Administrator Global Moderator

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    @Pandawill
    I contacted your Service, but the Answer is really unsatisfying !

    I have to wait again 2-3 Weeks more ! So I wait since 30.07.2013 now !!!! These are almost 7-8 Weeks now.
    I order really much from China but this is really long Time.

    Some other verified Sellers do this much better, you should improve this.

    I will wait now, because I don´t need the ScreenProtectors I ordered quick, but I think you should think about it.
    thx, anyway.

    I will post again in some Weeks.
     
  7. Pandawill

    Pandawill Verified Store Member

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    @mrkus21 Packages sent by China Post surface mail will take a long time and might be lost sometimes, all depend on the shipping carrier and it's beyond our control. Kindly understand. Currently we can't confirm that whether the parcel has been lost or not, because the shipping carrier won't offer any info in such a case. All we can do is to resend if ask. We sincerely apologize for the thing happened to you.

    Notice: Orders less than 30USD will be sent by China Post surface mail for free, over 30USD will be freely sent by China Post Reg Airmail . As a seller, we could not control the delivery or handle the customs.
     
  8. mrkus21

    mrkus21 Administrator Global Moderator

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    Ok, so some good News, one of the Order arrived Today, it´s the W2+ Screen Protectors. Lets wait for the others.
    I´ll be back if I got them or not...

    Thanks anyway. Nice Day. mrkus21
     
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  9. mrkus21

    mrkus21 Administrator Global Moderator

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    Hi there @Pandawill ...

    As I now waited more Days that the Second Order will arrive, I received nothing yet.
    Is it possible that you Refund me my Order of the Jiayu G2S Screen Protectors with PayPal?
     
  10. Pandawill

    Pandawill Verified Store Member

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    No, it is impossible to refund after the shipment. Customers must be very patient when chose the surface mail.
     
  11. mrkus21

    mrkus21 Administrator Global Moderator

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    @Pandawill

    How long should I wait in your Thinking ?! We have 1st November now !
    Nothing arrived. This is really bad for only a Screen Protector, because the other did arrive much earlier and both are shipped the same Time ?!
     
  12. Pandawill

    Pandawill Verified Store Member

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    Hi @mrkus21,

    Just like we said before, you need to be patience when using surface mail. We could no do anything with the delivery process, all depend on the shipping carrier during the process. Kindly please contact and ask our service to resend it if you do not waste your time anymore. Thanks. We felt apologize for this case.

     
  13. Tuen

    Tuen Staff Member Administrator

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    Is there no tracking number available?


    Sent from my iPhone using Tapatalk
     
  14. mrkus21

    mrkus21 Administrator Global Moderator

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    I got none. I also can´t login to Pandawill because of a lost PW.
    Try to get a new One now.
     
  15. Pandawill

    Pandawill Verified Store Member

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    No. Orders less than 30USD will be sent by China Post surface mail for free, over 30USD will be freely sent by China Post Reg Airmail.

    Hi @mrkus21, no need to creat a new account. Just contact our service to reset a new password for you, don't forget to tell your account email.
     
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