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CooliCool Request Warranty from CooliCool

Discussion in 'Store Feedback' started by Tuen, Dec 27, 2013.

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  1. Tuen

    Tuen Staff Member Administrator

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    As you know, my Cube U30GT2 got a problem with touchscreen. I've try everything to solve them, but i think it is a faulty touchscreen controller. (see thread: http://vondroid.com/threads/incorrect-touchscreen.17683/)
    I've just mailed to Support@coolicool.com (@CooliCool) to ask for a warranty procedure.

    27 December 2013: Send mail for Warranty.
    02 Januari 2014: Send information about what the problems are and give them the order number
    03 Januari 2014: Got the shipping address to send them back (No.102,Building P09,China South City,Pinghu Town,Longgang District,Shenzhen City,P.R China) (广东省 深圳市 龙岗区 平湖镇 华南城电子交易中心 P09栋102室)
    08 Januari 2014: package already pack, the package will be give to someone who will help me ship them from China, Shenzhen
    13 Januari 2014: On flight to China.
    14 Januari 2014: package has been shipped and should arrived next day. using china ems service
    15 Januari 2014: coolicool support confirm received the package.
    17 Januari 2014: got message that the factory is off during chinese newyear.. the repair will be delayed.
    22 Januari 2014: because the factory is close for a half month, coolicool will ship a new tablet to me using dhl
    23 Januari 2014: Got dhl trace number from coolicool
    27 Januari 2014: Got dhl message to pay the duty cost before they will continue with shipping, duty cost of 57,46 euro (coolicool promise me to refund them back)
    28 Januari 2014: Got the package.
    7 februari 2014: fully refund duty cost.

    Screen Shot 2014-01-28 at 14.43.56.png
     
    Last edited: Feb 8, 2014
  2. Piers

    Piers Staff Member Administrator

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    @CooliCool can you comment on this please? Also nice work for the quick service.

    @Tuen what did you think of their overall support?
     
  3. CooliCool

    CooliCool Local warehouse in Europe, 72 hours delivery! Verified Store Member

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    Tablet:
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    i have talked with my colleagues,he will ship it back after fixing it. Trust me, my friend.
     
  4. Piers

    Piers Staff Member Administrator

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    That's good to hear. Keep up the good work! If it's not fixable then will a replacement be sent?
     
  5. Tuen

    Tuen Staff Member Administrator

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    at the moment everything are ok. package has been shipped today and should arrive tomorrow or the day after tomorrow. let's see how the rest are and how are the duty cost when it arrived back...

    Sent from my C2 using Tapatalk
     
  6. Tuen

    Tuen Staff Member Administrator

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    @CooliCool, the package has been arrived and it will be sorted out for repair. How long should it take for repair?
     
  7. CooliCool

    CooliCool Local warehouse in Europe, 72 hours delivery! Verified Store Member

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    Tablet:
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    Hi,

    This is Adia from coolicool, the repair may takes 2 days, then we will send the tablet pc to you ASAP:)
     
  8. Tuen

    Tuen Staff Member Administrator

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    the tab is now returning back from rma with dhl
    Screen Shot 2014-01-23 at 15.16.12.png

    seems the status has been changed to picked up
    Screen Shot 2014-01-24 at 15.42.12.png


    Sent from my C2 using Tapatalk
     
    Last edited: Jan 24, 2014
  9. Tuen

    Tuen Staff Member Administrator

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    status:
    Screen Shot 2014-01-26 at 21.15.39.png
     
    Piers likes this.
  10. Tuen

    Tuen Staff Member Administrator

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    Location:
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    27 Januari 2014: Got dhl message to pay the duty cost before they will continue with shipping, duty cost of 57,46 euro (coolicool promise me to refund them back)
    Screen Shot 2014-01-27 at 15.04.35.png
     
  11. Tuen

    Tuen Staff Member Administrator

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    Today received the package, it seems to be the same like i've ordered a new tablet (new box, new charger,...). The package was packed very well.
    The service is overal ok, but there was high duty tax on custom because the sender didn't marked the shipping cost, so they calculate high price
    Here you see the duty calculation (VAT) of dhl

    duty.png
    Screen Shot 2014-01-28 at 14.43.56.png
     
  12. Tuen

    Tuen Staff Member Administrator

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    Location:
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    got fully refund back from dutycost

    i'm very happy with the service of coolicool. very nice seller!!

    Sent from my C2 using Tapatalk
     
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