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GeekBuying Wrong item received[Solved]

Discussion in 'Customer Support' started by AFPT, Mar 25, 2013.

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  1. AFPT

    AFPT Member

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    I'm posting this here hoping that someone sees it since contacting official support seems to be useless...

    i made an order on geekbuying.com for a minix neo x5 and about one week later i received...a mk808b...
    i've already sent 2 emails to service@geekbuying.com with pictures but no answer.
    and to make things even worse, the mk808b that i received does not work!

    i really hope that someone can help me!

    Order number is: 3031209
     
  2. Geekbuying

    Geekbuying Verified Store

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    Hi AFPT sorry to hear that you have problems with this order. I will ask customer service to check your order and please let me know more about the MK808b issue. Sorry for the inconvenience and thanks for your understanding.
     
  3. AFPT

    AFPT Member

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    OK, i received and answered a reply from costumer support (don't know if it's the same person that represents geekbuying here) and now i'm just waiting for them to answer back.

    i managed to get the mk808b working with a new hdmi cable but i still want the minix X5 because of the extra USB ports!
     
  4. Geekbuying

    Geekbuying Verified Store

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    Hi AFPT thanks for your feedback, I will bring your info to our customer service and follow up your case. Please do not worry as we are working on it.
     
  5. mrkus21

    mrkus21 Administrator Global Moderator

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  6. Geekbuying

    Geekbuying Verified Store

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    Our customer service has got in touch with customer and offer a partially refund for the product.:)
     
  7. mrkus21

    mrkus21 Administrator Global Moderator

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    AFPT everythings Clear ?!

    thx Geekbuying for the Support !
     
  8. AFPT

    AFPT Member

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    Yes, problem was solved!
    I decided to keep the item that was sent to me and got a refund of the price difference.
     
  9. ATAB

    ATAB Staff Member Global Moderator

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    AFPT Geekbuying
    Great and thanks for the feedback!!

    ATAB
     
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