Hi iAndroider, I have noticed that several people have various questions regarding this tablet and your policies. As these questions are spread over several topics I thought it may be a good idea to open a topic here just for questions. Hopefully this will give you a platform to answer any questions quickly without waiting for them to filter through from elsewhere. So,to start the ball rolling......... 1. Is it be possible to clarify your warranty/ guarantee ? I ask this because your statement on this forum differs from what you say on your item page. From your Item page.......... Do you have a guarantee or warranty? Yes, all our products are covered by a 12-MONTH WARRANTY. We choose products to sell based on their excellent designs and proven hardware reliability. So the quality is guaranteed. If you have any difficulties whatsoever with the products, or you are dissatisfied for whatever reason, you can contact us and we will discuss the issue in an open, honest way. In general, if a product develops a fault during the 365 days since you received it, and the fault is due to a quality issue rather than your own breakage or misuse, we will accept a return for repair or replacement. Customers need to pay the cost of returning faulty products back to our return address in china. From these forums............ - If the product breaks within the first month we will pay for all shipping fees to return it to us and send you out a brand new device, again with us paying for shipping fees. - If the product breaks outside of this time then it is the users responsibility to pay for shipping and repair costs. (average shipping from Europe to China is £14). 2. Also, would it be possible for you to accept payment through PayPal ?