Questions

Discussion in 'Pre-Sales' started by stranger1, Sep 1, 2012.

Remove Advertisements
  1. stranger1

    stranger1 Member

    Posts:
    43
    Likes Received:
    2
    Trophy Points:
    7
    Tablet:
    none
    Hi iAndroider,
    I have noticed that several people have various questions regarding this tablet and your policies.
    As these questions are spread over several topics I thought it may be a good idea to open a topic here just for questions.
    Hopefully this will give you a platform to answer any questions quickly without waiting for them to filter through from elsewhere.
    So,to start the ball rolling.........

    1. Is it be possible to clarify your warranty/ guarantee ?
    I ask this because your statement on this forum differs from what you say on your item page.

    From your Item page..........
    Do you have a guarantee or warranty?
    Yes, all our products are covered by a 12-MONTH WARRANTY.
    We choose products to sell based on their excellent designs and proven hardware reliability. So the quality is guaranteed.
    If you have any difficulties whatsoever with the products, or you are dissatisfied for whatever reason, you can contact us and we will discuss the issue in an open, honest way.
    In general, if a product develops a fault during the 365 days since you received it, and the fault is due to a quality issue rather than your own breakage or misuse, we will accept a return for repair or replacement.
    Customers need to pay the cost of returning faulty products back to our return address in china.

    From these forums............
    - If the product breaks within the first month we will pay for all shipping fees to return it to us and send you out a brand new device, again with us paying for shipping fees.
    - If the product breaks outside of this time then it is the users responsibility to pay for shipping and repair costs. (average shipping from Europe to China is £14).



    2. Also, would it be possible for you to accept payment through PayPal ?
     
  2. G4V

    G4V Member

    Posts:
    22
    Likes Received:
    0
    Trophy Points:
    0
    Tablet:
    Ramos W30HD
    16 hours since post and still no answers. Is this the way the trusted seller works ? We all want answers there are many of the forum users willing to buy these tablets..
     
  3. Piers

    Piers Staff Member Administrator

    Posts:
    1,767
    Likes Received:
    409
    Trophy Points:
    67
    Location:
    U.K.
    Tablet:
    See signature
    Phone:
    See signature
    TV Stick:
    See signature
    16 hours when the seller is in a totally different time zone and operates as a business is not bad at all.
     
  4. stranger1

    stranger1 Member

    Posts:
    43
    Likes Received:
    2
    Trophy Points:
    7
    Tablet:
    none
    I would tend to agree for now.
    It is 11pm in China and it is the weekend so maybe we should cut him a little slack for a day or two ? ;)
     
  5. Piers

    Piers Staff Member Administrator

    Posts:
    1,767
    Likes Received:
    409
    Trophy Points:
    67
    Location:
    U.K.
    Tablet:
    See signature
    Phone:
    See signature
    TV Stick:
    See signature
    I can tell you that he is online at the moment and is currently working on the stock issues from Yuandao. He will also be offering a few more deals and freebies soon.
     
  6. Chigon

    Chigon Member

    Posts:
    63
    Likes Received:
    0
    Trophy Points:
    5
    Tablet:
    N101 2
    Phone:
    N101+
    Hello I am so sorry to answer the question so late!
    1,If the Tablet is with problem in one Month.We will replace a brand new one if there is no any scratches.And we will pay the shipping fee.
    2,We do accept Paypal payment way.
     
  7. Tuen

    Tuen Staff Member Administrator

    Posts:
    4,813
    Likes Received:
    511
    Trophy Points:
    67
    Location:
    Sint-Niklaas - Belgium
    Tablet:
    See Signature
    Phone:
    See Signature
    how can we order by paypal? from here or aliexpress?

    Sent from my Window N101 using Tapatalk 2
     
  8. fenixn

    fenixn Member

    Posts:
    6
    Likes Received:
    0
    Trophy Points:
    0
    Tablet:
    Rk101
    I've got a question? I do not know if it's been said but it is possible to write on the package lower price for the sake of customs charges ?
     
  9. Tuen

    Tuen Staff Member Administrator

    Posts:
    4,813
    Likes Received:
    511
    Trophy Points:
    67
    Location:
    Sint-Niklaas - Belgium
    Tablet:
    See Signature
    Phone:
    See Signature
    normally it's possible.
    I've think about something else.
    e.g. the tab cost € 200, You split pay the with paypal one time with €40 and one time with €160 (eventually extra cost paid for the seller). Then put the payment receipt of €40 in the box of shipping.
    Should this work?
     
  10. G4V

    G4V Member

    Posts:
    22
    Likes Received:
    0
    Trophy Points:
    0
    Tablet:
    Ramos W30HD
    Just was a worry being a new trusted seller he should be as keen as mustard in my opinion. I wasn't having a go. Are these Tablets direct from Yuandao ? Im totally interested in buying a N101 2 just a little cautious as most other buyers would be ?

    Gav
     
  11. Piers

    Piers Staff Member Administrator

    Posts:
    1,767
    Likes Received:
    409
    Trophy Points:
    67
    Location:
    U.K.
    Tablet:
    See signature
    Phone:
    See signature
    TV Stick:
    See signature
    He is very keen, however it's still a business and open business hours (CST).
     
  12. stranger1

    stranger1 Member

    Posts:
    43
    Likes Received:
    2
    Trophy Points:
    7
    Tablet:
    none
    iAndroider thank you for your reply. It is very much appreciated :)
    Could you please clarify what happens if the Tablet is with problem after one Month ?
    Looking forward to ordering from you :D
     
  13. ctwistedpair

    ctwistedpair Member

    Posts:
    11
    Likes Received:
    0
    Trophy Points:
    0
    Tablet:
    Window/Yuandao N101
    I need a battery for a n101. 5 volt. how can i buy one. Thank you.
    Carl Cocchiarella ctwistedpair@aol.com
     
  14. Chigon

    Chigon Member

    Posts:
    63
    Likes Received:
    0
    Trophy Points:
    5
    Tablet:
    N101 2
    Phone:
    N101+
    Hi If you want to pay it by Paypal.Not in aliexpress.Add my skype:believe_in_jack
     
  15. Chigon

    Chigon Member

    Posts:
    63
    Likes Received:
    0
    Trophy Points:
    5
    Tablet:
    N101 2
    Phone:
    N101+
    Sure,we can write even 50USD.How do you think?
     
  16. Chigon

    Chigon Member

    Posts:
    63
    Likes Received:
    0
    Trophy Points:
    5
    Tablet:
    N101 2
    Phone:
    N101+
    Hello Carl
    We can offer you a Battery! :)
     
  17. Chigon

    Chigon Member

    Posts:
    63
    Likes Received:
    0
    Trophy Points:
    5
    Tablet:
    N101 2
    Phone:
    N101+
    Hi With my pleasure!
    If there is any problem after one month.Such as the speaker doesn't work,I will send you a speaker.If you can open the Tablet,just open it,and solder the speaker on.If the battery is with problem(can't be charged,can't be turned on).I will send you a battery.If you want to send it back.Just send the Tablet back,don't send the accessories back.Please send the parcel via Post Air Mail with tracking.You pay there.I pay here.How do you think? If you have any better suggestion?
     
  18. bluestang

    bluestang Member

    Posts:
    73
    Likes Received:
    7
    Trophy Points:
    7
    Location:
    USA
    Tablet:
    N101 II w/TNT R5
    Phone:
    Novo7A w/ICS 4.0.3
    Questions about the warranty from month 2 to month 12 still need to be fully addressed and answered.
     
  19. stranger1

    stranger1 Member

    Posts:
    43
    Likes Received:
    2
    Trophy Points:
    7
    Tablet:
    none
    Hi, I think your idea for minor repairs such as speaker and battery replacement is good :D
    Mailing the tablet back to China at my own expense is also ok :)
    I just want to be sure that I wont have to pay for more comprehensive repairs after one month.
    Again, I have no problem paying for shipping back to China.
     
  20. urulu

    urulu Member

    Posts:
    18
    Likes Received:
    0
    Trophy Points:
    0
    Tablet:
    none as yet
    iAndroider,

    Question: Will you be offering other Yuandao tablets e.g. - N70 or N90II, or is the N101+/II all that will be available?

    Thank you for your effort
     
Remove Advertisements